Orders & Returns

Delivery

Most items can be delivered within 48 hours, in some cases 24 hour delivery may be possible. For items that take longer than this we will inform you by email of an expected delivery date.

Cancellation of Orders and Refunds

Goods can be cancelled under any of the three circumstances detailed below.
1. Prior to dispatch
You may cancel your order prior to dispatch and a full refund of the product price will be given.
2. Returns and Exchanges
If you wish to return or exchange an item, there will a 7 day cooling off period, please return unused and in its original packaging.
3 Defective Goods
In the rare instance your goods are defective your statutory rights are not affected in any way by this agreement. You should notify us of any defects immediately and we will refund or replace the item within 30 days of receipt of goods.

TO RETURN OR EXCHANGE AN ITEM

Email iain@cutlercleaning.co.uk together with your order number and reason for return or exchange. Carriage costs are the responsibility of the customer. Package the items securely together with the original packing materials

Ship to :

Cutler Cleaning Supplies Limited
Clough Bank,
Grimshaw Lane,
Bollington,
Macclesfield,
Chesire,
SK10 5NZ

It is the customers responsibility to insure the package for return. We cannot be held responsible for items that are shipped back to us, until we have signed for them on receipt.

Returning goods and refunds

If you wish to cancel prior to dispatch you will need to telephone with your name address and product order number. If the product has already been dispatched you must still telephone indicating your intention to return the product. You must then send your goods to the address above.
All goods must be in the same condition that you received them and in their original packaging. When we have received the returned goods the full price of the goods will be refunded to your account as soon as possible and no later than 30 days of receipt of your goods.


Delivery Charge upon Cancellation

You are responsible for the price of delivery and the company will only refund delivery prices in exceptional circumstances or if the goods are defective

Cancellation by us

We reserve the right to cancel your contract in any one of the following instances;
• We have insufficient stock to send your goods and no suitable replacement can be found
• We do not deliver to your area
• One or more items requested by you were listed with an incorrect price or description.

If we cancel your goods for any of the reasons listed above you will be notified by email and a full refund will be credited to your account as soon as possible and no later than 30 days after you have received your order. We are not obliged to offer any compensation where we have to cancel your order for any of the reasons set out above.

Delivery of Goods

• We can deliver to anywhere in the UK
• We do not deliver to Channel Islands or Eire
• Free delivery within our designated area
• We reserve the right to discontinue free delivery at any time

Delivery times

Delivery will be between 8.00 and 5.00 Monday to Friday. All goods will need to be signed for on receipt. By signing you accept the condition of the goods, if you find any goods are defective you will need to inform us within 48 hours. We will endeavour to deliver all orders within 2 working days. If delivery is longer than this we inform you by phone or email.

Delivery date

When we send an email confirmation we will give you an estimated delivery date. We do not guarantee that this date is always correct but we will make every effort to ensure that it is complied with. We are unable to confirm delivery times.

Product Availability

• Products on the web site represent a small proportion of our vast range, if you require an item that is not shown, please contact us by email, and we will endeavour to meet your needs.
• If an item is out of stock – we reserve the right to not accept the order until the stock line becomes available.
• We will notify you by e-mail when the anticipated delivery will occur,
• It is not the companies’ intention to frustrate the desire of a purchase – but we will not enter into an agreement where the definition of delivery can not be guaranteed – and expectations cannot be met.

Liability

If you do not receive the goods within 14 days of ordering them you must notify us in writing within 28 days of ordering the goods. We are not liable if you do not write to us within this time
We are not liable for the actions of third parties in the delivery of goods where it is beyond our reasonable control including but not limited to strikes, lock outs and other industrial disputes.
We take no responsibility for any loss or damage suffered as a result of our online service. We provide this website on an “as is” basis and accept no responsibility for errors, which will be unintentional.

The following conditions will apply.
• Payment will be by credit/debit card –UK billing addresses only
• The Delivery is to UK addresses only
• All prices are in pounds Sterling and exclude VAT – VAT will be charged at the applicable rates
• All products are subject to availability
• Products shown will not be actual size
• All items will be supplied in our packaging or as the branded packaging of our suppliers.
• Images on the website are for illustration purposes only.

Warranty

In agreeing to the terms and conditions set out you also warrant that:
• The personal information which you are required to provide when you register is true, accurate, current and complete in all respects
• You are not impersonating any other entity
• You are aged 18 or over; and

Invalidity

If any of these terms and conditions is unenforceable the remaining provisions remain in force and binding.

Privacy

Our policy on privacy is set out in a separate document which is accessible via the home page. By using this website you acknowledge and agree to be bound by the terms of our privacy policy.

Copyright

Cutler Cleaning Supplies Limited own copyright to all content of the Website. All trademarks and other intellectual property are owned or licensed by Cutler Cleaning Supplies Limited or are the property of third parties offering goods for sale through our website. You may not copy reproduce or transmit any part of this website for commercial use with out written consent from us – contact us at: iain@cutlercleaning.co.uk

Governing law

The contract between us shall be governed by and interpreted in accordance with the Laws of Scotland and only the Scottish courts shall have jurisdiction to resolve any disputes between us.
Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.